Index to 100 form letters1LTSCHRA Pay delinquent account 2LTSCHRA Pay delinquent account 3LTSCHRA Pay delinquent account 4LTSCHRA Pay delinquent account 5LTSCHRA Pay delinquent account 1SLPYBS Pay delinquent account 2SLPYBS Pay delinquent account 3SLPYBS Pay delinquent account 4SLPYBS Pay delinquent account 5SLPYBS Pay delinquent account 6SLPYBS Pay delinquent account ABSNTRCD Absentee record (poor attendence) ACKNORDR Acknowledge your order AFTRSLSL After proposal letter APOLOGYC Thanks for sending payment BADCHK Bad check BDBHVR Bad behavior BDRSK Bad credit risk BLLNGMST Billing mistake BNKDPST To bank depositor BSAPPCTN No to credit application BSCLSD You've been fired CHRGACCT Thanks for opening a charge account CLAIMS Acknowledge accident letter CLLCTN Extend time limit on bill CMPLNTAD To supplier of bad product CNCLCNTR Cancel order COMPLNT Complaint about product COND Sympathy for death of co-worker COPLCY No to request for donation CRDTINFR Request charge account CRDTRQST We have opened account for you CRDTSTND Bad credit risk CRDTSUSP Credit suspended for not paying bill CRVOUCH Cannot vouch for company CSTMRTHS Thanks for being a good customer DCLDN Decline dinner invitation DLVRMTH Credit for postal overcharge DLYDCRD Refund check mailed DTHOTHER Recent loss in family EMPLMNT No position for you EXPNSVGT Cannot accept expensive gift FLLUPREP Have you recieved our information FLLWUP Thanks for your interest FNDRSNG Cannot sponsor charity FNDSLMT Cannot donate to charity FOLLWUP Our representative will call FURN New furniture store has opened GDCRDTST Recommend credit for ... GVNGLTR Cancel service charge HSPTYGFT Thanks for hospitality gift ILL Ill / will not return to work ILLHLTH Resign for ill health INACTVCS Have we done something wrong INACTVE No order for some time INCMTXCO I can do your taxes INCOMPL Incomplete washing instructions INJURY Sorry to hear about your accident INTROSLS Salesman died ... new salesman JBDNWL Job well done JBRSM Job resume LFINSRNC Question about life insurance LTDLVY Order will be shipped MNRNIMG Cannot accept your gift MSMTNG Sorry I missed the meeting NOINFRMT Call with more credit information NWCSTMR Do you like our product OPNACCT Open credit account ORDRCNFR To place an order for ... ORDRCONF Place order for ... PERSCRDT Call with credit information PERSCRE Information about individual financing PMPTPMNT Thanks for prompt payment POSUNSTE No position at this time PRCRDIT Poor credit PRCRDT Cannot recommend company PRPY No credit for you at this time PRQUOTE Send price quote PRSNLCRD Cannot open credit account QUESTNNR Sample credit questionair RECMMD Cannot recommend company REFPR Explain pricing policy REFRNCE Can recommend company REFUND Sorry about our error RESCHDLO Can send your order sooner RESIGN Letter of resignation RETRMNT Congratulations on your retirement RJCTREF Cannot recommend this person RSMJOB Resume for job SECYRCM Can recommend this secretary SERVCHRG Must increase our service charge SHRTEPMT Cannot open charge account for you SLS Information about our equipment SLSGRMTN Sorry you want to cancel your contract SLSLLPRD Cannot accept returned items SLSVLM Congratulations on your sales STATEMNT Billing error STMTER Corrected statement THNKYOU Thank you for your order UNSATCRD Cannot recommend this company 1LTSCHRA (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): How can we try to persuade you to pay your delinquent account? We have tried many suggestions for extending the payment period, for making the monthly payments smaller, for getting help from lenders, and for at least discussing this matter with us. Now we have exhausted our own resources. We have to seek help from outside our own company. We have consulted with our attorney and he told us that we have several avenues available to us for collecting our money. We are very uncomfortable with the thought of going to court and, therefore, have decided to extend your credit for ___ (amount of time) -- ___ (number of days). To avoid legal action, we must have your check for ____ (amount of money) on or before ____, l9__ (date). Sincerely, (name) (title) 1SLPYBS (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): ____ (time period), just ____ (time period) is the time our legal deparment tells us we should extend your open account. After that time -- ____ ((date) -- our legal staff will have to take action to collect the balance on your overdue account. We have repeatedly written and phone your office asking for payment. We know that you understand, as a businessman, that we can no longer by sympathetic. We do expect your cooperation. We expect a payment from you on or before _____ (date). Sincerely, (name) (title) 2LTSCHRA (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): We have contacted you several times by letter and phone and have discussed arrangements for the payment of your account. The following items are still overdue: No. Date Amount No. Date Amount No. Date Amount So far we have not received any sign of your cooperation. Therefore, we must insist on immediate payment. Please use the post past envelope that is enclosed for your convenience. Sincerely, (name) (title) Enclosure 2SLPYBS (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): We cannot accept any further delay in paying your balance due. Your ignoring our suggestions of working together to get your account current is having a negative effect on your credit record. We must have a payment now! If you cannot send at least a partial payment now, call us so that we can come to a workable agreement. Yours sincerely, (name) (title) 3LTSCHRA (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): We are interested in our customers and are always trying to find new ways to improve our service. For these reasons, we are inquiring if there is a reason for your delay in paying your long overdue account. If we can help - by making your payments smaller or extending our terms or by recommending a loan company -- please let us know. We would appreciate a word from you -- as well as your check. Sincerely, (name) (title) 3SLPYBS (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Again, we must remind you of your open account that is now ___ (number of days) days beyond our ___ (number of days) terms. Despite the fact that you have ignored our previous reminders, you can no longer delay payment if you wish to keep your account open. Please phone us to discuss ways we can work together to reduce this balance. We will try to help you in every conceivable way. Don't fail your company and us now. At the very least, send us an explanation. A check will keep your account open. Yours sincerely, (name) (title) 4LTSCHRA (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): You did not reply to our first reminder of your overdue account but we are sure that you will send us a check for _____ (amount) to make your account up-to-date. Please use the postage paid envelope that is enclosed for your convenience. Sincerely, (name) (title) Enclosure 4SLPYBS (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Is there a reason why you haven't paid? Is there a reson why you haven't written? Is there a reason why you haven't phoned? Is there a reason why you have ignored your bills? I am sure not! Please mail your check today for ____ (amount), covering invoices _______, _________, and _______ (invoice numbers). Sincerely, (name) (title) 5LTSCHRA (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name): We are sure that you will not object to this reminder that there is a balance of ____ (amount of balance) on your monthly account. If you have not mailed your check, please do it now. Then your account will be up-to-date. Cordially, (name) (title) 5SLPYBS (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Here is your second chance to pay these overdue invoices: No. Date Amount No. Date Amount No. Date Amount We know that you plan to pay them, so why delay? If you have a reason for not paying them, please let us know either by letter or phone us at _______ (phone number) Sincerely, (name) (title) 6SLPYBS (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Please check the following invoices that are past due: No. Date Amount No. Date Amount No. Date Amount By taking care of this matter now, you will save yourself the trouble of checking them again. If there is a reason for their not being paid, please inform us. Sincerely, (name) (title) ABSNTRCD (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name): Your work has been excellent. However, your absentee record is now overshadowing your work record. I realize that your health has been poor but one of our job requirements is regular attendance. We have difficulty scheduling when we cannot depend on your attendance. We have discussed this subject with you several times before. Now your attendance must meet our requirements or we will have to terminate you. Sincerely, (name) (title) ACKNORDR .op Dear _____ (name): With thanks we acknowledge your check and order dated _______, l9 __, (date) for ______ (items) described in our letter to you of _______, l9 __ (date). Unfortunately, the demand for the ____ (item) has been so great that we have no more on hand. Despite the fact that we have reordered this, these ____ (item), we regretfully have no idea when they will be shipped to us. Therefore, we will gladly return your check and inform you when the new supply arrives. However, if you prefer, we will keep your check and forward you the ___ (item) as soon as it, they arrive(s). Very truly yours, (name) AFTRSLSL .op Dear ____ (name): I am taking the liberty of writing you this letter instead of interrupting you by phone. Last week I mailed you a brief proposal. Now I am wondering if it suits your company's needs. We wish to do business with you and would appreciate it if you would let us know as soon as possible if we fit into your plans. Cordially yours, (name) APOLOGYC (your street city, state, zip) (date) (name street city, state, zip) Dear Sir or Madam: Thank you for sending your payment check on your _____ (month) bill. Our collection letters proceed automatically and occasionally a payment crosses in the mail. This is obviously what happened in your case. Your check, of course, has been properly documented and your account is currently marked paid in full. Sincerely, (name) (title) BADCHK .op Dear ____ (name): This letter is to inform you that the check number ___ (number) dated _______, l9__ (date) drawn to me in the amount of _____ (amount) has been returned from the bank with the notation "No Funds." We all make mistakes when it comes to bank accounts. And since this is Christmas season, I am sure that this mistake was just an oversight. I am sure, though, that you understand that I would like to have this situation rectified at once. Therefore, please send me immediately a certified check for ______ (amount) plus _____ (amount) for protest charge (statement enclosed) for which I was required to pay. Your promptness will enable me to readjust your account with the bank and return your original check. Yours truly, (name) BDBHVR (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name): My behavior at your ____ (place) following our recent ______ (what kind of) meeting was deplorable. I can assure you that it will not happen again. I was wrong. I have no excuses. I am very sorry. Respectfully, (name) (title) BDRSK (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Thank you for your recent request to establish credit. We appreciate your interest in ____ (name of store). However, based on numerous credit information, we can only make shipments to you when cash is received with the order. We apologize for this but we know that you understand. If we can be of service to you further, please let us know. Sincerely, (name) (title) BLLNGMST .op Dear ____ (name): This letter is to inform you that recently there have been many mistakes in our billing. Can this situation be rectified? I am sure that you would agree that if a little more time, care and effort was made towards accuracy on the part of your accounting department, we would mutually benefit. Sincerely, (name) BNKDPST (your street city, state, zip) (date) Dear ____ (name): As a _________ (name of bank) depositor, you are very important to us. Therefore, we are concerned when we see that you have not used your account for some time. Up to this time, we could only measure your satisfaction by the use of your account. Now, however, you can take advantage of this easy-to-answer letter and tell us if you are taking advantage of the bank's many other facilities or anything else you would like to say! Have we lived up to the standards that you had expected? Have we served you adequately? May be you haven't used your account because you have moved or because you have misplaced your passbook. (We will gladly issue you a new one!) Whatever the reason, please tell us on the confidential form above. Postage is not needed and you do not have to sign your name. Your input is always welcome. Respectfully yours, (name) (title) BSAPPCTN (your street city, state, zip) (date) (name street city, state, zip) Dear ___ (name): Thank you so much for your credit application at _____ (name of store). We appreciate your confidence. Your references are extremely good and your employment record shows a strong future. However, at present your financial condition does not totally meet ____ (name of store's) requirements. Therefore, we cannot grant you the $____ (amount of money) open credit you requested. Please feel free to come in and talk to me at your convenience. I am sure that we can set up a gradual increasing credit scale that will meet with your satisfaction. Meantime, deliveries paid by cash are made within ____ (number of days) days. We hope to be hearing from you shortly. Sincerely, (name) (title) (title) BSCLSD (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): I am sure you are aware of the poor economic conditions. Because of this fact, we have had to eliminate certain positions. Sadly, your position is one of those to be eliminated. We hope that as economic conditions improve we will be able to consider you for another position. We wish you every success in finding a new position and we extend our thanks for the good work you have done for us. Respectfully, (name) (title) CHRGACCT (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name: Thanks so much for opening a charge account with us! You have placed your trust in us and, therefore, we hope to see that you have complete satisfaction in your purchases. Our showing of _____ (product) is comprehensive and includes some of today's best designers. They include the following: ______, _______, _____ (list of names). We are most eager to have you get acquainted with our store, products and associates. We know that you will be served intellectually and courteously. Please feel welcome to come into our store frequently. Cordially yours, (name) (title) CLAIMS (state city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Thank you so much for your letter explaining the incident on ____ (what i.e. bus) _____ (time period). It is only when people take the time to let us know about occasional slip-ups that we can rectify problems and continue to serve the community with courtesy and reliability. The information in your letter is now under investigation by our personnel office. Proper disciplinary steps will be taken to those persons involved. We will try very hard to make sure that there will be little chance of a similar circumstance occurring. Cordially yours, (name) (title) CLLCTN .op Dear Sir or Madam: We have a very uncomfortable request - we are asking for an extension of time on our bill for ____ (amount). We had been depending on a check from one of our clients to cover this bill. However, we have just been informed that this check will not arrive until _______ (date). Therefore, we must ask for your indulgence and grant us a two weeks' extension of time on our bill. We are sorry about any inconvenience this may bring to you. Respectfully, (name) CMPLNTAD .op (date) (name address city, state, zip) Dear Sir or Madam: We have been receiving many complaints from our customers about your ____ (item). They have not been satisfactory and, therefore, we have had to refund the purchase price on many of them. The trouble seems to be with the last shipment. The ______ (item) before seemed sufficient and we did not have any complaints from our customers. Please check to see if there was an error in making these ___ (item). We would also like to suggest that you check to see if they are being packed with enough protection for shipping. We have ___ (amount left) left and we would like to have you send us a replacement shipment. We will wait for instructions from you before returning this, these (item). Sincerely, (name) CNCLCNTR .op Dear Sir or Madam: This certified letter is to cancel the order I placed ____ (any time within three days) with one of your door-to-door encyclopedia salesmen. He was extremely pushy and I acted impulsively. After he left, I regretted my action. Luckily, a friend pointed out the law stating that there is a three-day "cooling off" period in this state in which buyers may cancel orders placed with door-to-door salesmen. I checked this information out with the Attorney General. Enclosed you will find a copy of my contract. I have also told my bank to stop payment on the down payment check. The above mentioned actions should conclude this matter. I regret any inconvenience that I may have caused your company. Sincerely, (name) Enclosure COMPLNT (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): The ______ (product) made for our last order, No. _____ (number) are too much in variance from the pattern we gave you. We can correct these ____ (product) but we cannot tolerate this for the future. Sincerely, (name) (title) COND .op Dear ______ (name), I was just informed by our office manager of your _______ (relative's) death. It is impossible to adequately express my sincere sympathy at this most difficult time. I had worked very closely with _______ (name) in the office. Therefore, I feel that I have lost a very good friend as well as a fellow co-worker. Please let me know if I can be of any help to you. Sincerely, (name) COPLCY (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Thank you so much for your recent letter requesting a donation to ___ (charity). However, it is impossible to support all the worthwhile causes in each area that our company has offices in. Therefore, our company makes an annual contribution to the United Way Fund which then supports many local organizations. Because of the above policy, we are unable to make a contribution to the local ____ (charity). It is a fine project and we wish you luck in your endeavors. Sincerely, (name) (title) CRDTINFR (your street city, state, zip) (date) (name street city, state, zip) Dear Sir or Madam: We have been purchasing merchandise from you for ______ (period of time) C.O. D. Now we would like the convenience of a charge account. Please let us know what information and references are necessary as well as your credit terms. Yours truly, (name) (title) CRDTRQST .op Dear _____ (name): Thank you for your recent request to open a charge account. We have checked you references and am pleased to let you know that each has recommended you very highly. Therefore, an account has been opened for you. We are confident that you will use this account soon and often. You also have available to you the convenience of ordering by telephone. We send out statements at the end of each month and expect payment sometime during the following month. As a credit customer, you will be receiving advance notice of special sales and other interest features. We look forward to having a mutually satisfying relationship. Yours truly, (name) CRDTSTND .op Dear ____ (name): As requested, we are replying to your recent letter of querie regarding ________ (name) as a credit risk. In all fairness to you, we regret that we cannot recommend this firm. Despite the fact that we granted generous credit privileges for ____ (time period), they did not meet their agreed upon obligations and were lax in their payment. Therefore, we withdrew these privileges and now will only do business on a cash basis. This is the only basis that we feel secure in dealing with _______ (name of company). Yours truly, (name) CRDTSUSP .op Dear ___ (name): Thank you for your generous order received ___ (time period) which you requested to have shipped immediately and charge to your account. However, you have probably overlooked the fact that your for ____ (period of time) your account has been past due. Our policy has always been to suspend credit until all past monies are paid. Therefore, we request that you remit the amount owed from the previous statements. After receipt of your check, we will promptly ship your order. Yours truly, (name) CRVOUCH (your street city, state, zip) (date) (name street city, state, zip) Dear Sir or Madam: Although ______ (name of company) has been a customer of ours, we do not have a sufficient enough relationship to feel comfortable to vouch for them. We have made ___ (number) of shipments to this company during the past ____ (number of years). Their payments have been timely. The firm has a good reputation within the trade but we do not have any knowledge of their credit standing. I regret that I cannot give you more complete information. Yours sincerely, (name) (title) CSTMRTHS (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name): Just a quick 'thank you' for being one of our customers this year. We appreciate your business and we hope to continue serving you during the coming year. Regards, (name) (title) DCLDN (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): ______ (name of spouse) and I appreciate your dinner invitation on ______ (date). Sadly, though, we have other plans for that particular date. Thank you for thinking of us. We hope to be seeing you soon. Respectfully, (name) DLVRMTH (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): We shipped your order no. ____ (number) for ______ number and item) air express, special delivery instead of parcel post because we thought that time was a critical factor. Because our assumption was our error, we are mailing you a credit for the difference in delivery rates. Sincerely, (name) (title) DLYDCRD (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name): I am sorry you had to wait such a long time for your credit of _____ (amaount of money). We have had trouble tracing your sale and the return of part of the merchandise. The refund check has now been mailed. Again, thanks for excusing the delay. Sincerely yours, (name) (title) DTHOTHER (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): We were saddened to learn of your recent loss. _____ (name of person) was liked so much that it is hard to believe that he is no longer with us. His passing will be mourned by all those who loved him. Respectfully yours, (name) EMPLMNT (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Thank you for giving us the occasion to consider you for employment. We have carefully reviewed your background and qualifications and find that we do not have an appropriate position for you at this time. If one should develop, however, we will be pleased to contact you. We appreciate your interest in ____ (name of company and wish you success in your search. Sincerely, (name) (title) EXPNSVGT (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): The ______ (gift) you sent goes well with the decor of my office. However, I am sorry that I have to return it. I have a policy of not accepting expensive gifts from clients. An original _______ (gift) by _________ (name of artist or manufacture) fits the catetgory of expensive. Respectfully, (name) (title) FLLUPREP (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): PLEASE DO US A FAVOR -- Tell us whether you received our brochures? l) Whether it gave you all the necessary information? 2) Whether you are still interested in ______? 3) Whether you have made other plans? 4) Whether you have any problems? If the latter applies to you, please either write us or stop in our offices. I am sure that we will be able to help you. If you have changed your plans or made other arrangements, we will be happy to remove your name off our list and not send further letters and literature. A self-addressed, postage-free envelope is enclosed and you may use the back of this letter for your reply. We hope to be hearing from you soon. Thanks for your cooperation. Yours truly, (name) (title) Enclosure FLLWUP .op Thanks a lot, _____ (name)! I appreciate your interest you have shown me. Often times I encounter difficult purchasing agents and sales managers. That's why a warm reception such as the one you gave me is a delightful experience. I hope that we will continue our mutually satisfying relationship. Thanks again! Cordially, (name) FNDRSNG (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Please accept my sincere apologies for having to decline the use of my name as a sponsor of ____ (name of charity). I feel uncomfortable about sponsoring something that I have not put my energies in. I now work with a few charities and I just do not have the time to add any more at this moment. Your cause has merit. I wish you well in your search to finding prominent names for your sponsor's list. Thank you again for asking me. Cordially yours, (name) (title) FNDSLMT (your street city, state. zip) (date) (name street city, state, zip) Dear ____ (name): I am sorry that I cannot make a donation to ______ (name of charity) _____ (time period). I am involved with several other charities. I know that your cause is genuine but my financial resources are limited. I have to make my own choices over the distribution of these funds. I wish you every success in your program. Sincerely, (name) (title) FOLLWUP (your street city, st, zip) (date) (name street city, state, zip) Dear ____ (name): The other day our representative, ____ (name) called you when you were out. Therefore, he has asked that we write you to go over several important points discussed in the meeting of _______, l9__ (date). Since our business opened _____ (time) ago, we have learned that it was not enough just to furnish quality _______ (kind of products). No matter how good the products, they will not be reliable unless they are used properly. Therefore, our products are sold with a guarantee that one of our associates will be available for advise and instruction as you need it. For example, _____ (name of representative) has been with us for over ____ (time period). He is very conscientious and will follow through whenever you need his help. Placing an order with _____ (company) assures you of quality products as well as careful instructions and maintenance of the products. Yours truly, (name) (title) FURN (your street city, state, zip) (date) (name street city, state, zip) Dear ___ (name): ____ (name of store) has opened a wonderful new store in _____ (name of county) at ______ (address). _____ (name of store) has been satisfying home furnishing needs since ____ (year). Our experience has shown us that when you shop, you want selection, quality, avilability, and value. ____ (name of company) can offer you all this and more! We have expanded our furnishings of over ____ (number of rooms) room groupings to include ______ (name of grouping). This collection features ______, ____, ____ (name of few brands) as well as many other famous name brands that complete our _____ (amount of money) inventory. As an introductory offer to our new _____(location) store, we're offering you a ___(number of discount) discount on ALL regularly priced merchandise. We also have a "get-acquainted" gift for you. It is ______ (what the gift is) which is absolutely FREE with any purchase of ______ (amount of money) or more. You have a choice of ____ (number of your choice) to select from. To make shopping even more of a convenience, ____ (name of store) invites you to open _____ (type of charge) account today. With this card you can charge your purchases and not have to be concerned about a down payment or tying up your other charge cards. And your credit card will be welcomed at any of our ____ (number of stores) other stores across the United States. All you have to do is complete the coupon below and return it in the postpaid envelope that is enclosed for your convenience. Why not do it today! Cordially yours, (name) (title) Enclosure GDCRDTST .op Dear ______ (name): It is with a great privilege and pleasure to answer your letter about _____ (name). _________ (name) has been a credit customer of ours the past ______ (time period). He has always paid his account on time. In addition, he has sent us several customers equally reliable. Judging from his purchases, he seems to be a man, woman of considerable means. We recommend _______ (name) to you with no reservations. Yours very truly, (name) GVNGLTR (your street city, state, zip) (date) (name street city, state, zip) Dear ___ (name): I guess you are right, ____ (name)! Although I thought that our charges are justified, your letter as well as a discussion with our service crew who visited you has convinced me that you are partially correct. The ____ (item in question) must have been defective and that is why it has probably given you so much difficulty. Therefore, I have told the bookkeeping department to cancel all of last ____ (time period's) service charges. Now I understand that all the equipment is working smoothly. Please let me assure you that we will continue to stand by our product for the full ___ (time period). Sincerely, (name) (title) HSPTYGFT (your street city, state, zip) (date) (name street city, state,zip) Dear _____ (name): Your gift awaited us when we returned home. It reminded us of your warm and sincere hospitality. We shall treasure the ______ (gift). Most of all, every time we ____ (use it, see it, etc.), we will think of our friendship. Cordially yours, (name) (title) ILL (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): This letter is to inform you that we have received your letter dated ____ (date) that was addressed to _____ (name). _____ (name) has been ill and is not expected to return to the office until about ____ (date). When he returns, I will bring your letter to his attention. Yours truly, (name) (title) ILLHLTH (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): When I took the position at ____ (company), I never thought that I would be resigning so quickly. However, I must leave the position at the ____ (end, beginning) of ____ (month). Ill health and growing burdens have made it impossible to conduct this program. I only wish that I can continue to work for such a worthwhile agency. Sincerely, (name) (title) INACTVCS (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name): We are at a loss when we see that you are no longer working with us in a business relationship. Is there something we have done, or for that matter, have not done? Please take a moment's time to write a brief sentence or two on the back of this letter. You can mail it in the envelope post paid that is enclosed. We have just expanded our warehouse and have increased _____ (product line that would interest this customer) to serve you more efficiently. We value you as a business associate and hope that we will hear from you soon. Sincerely, (name) (title) Enclosure INACTVE .op Dear _____ (name): In the past I have valued your patronage. But despite the fact that we have always enjoyed a mutually pleasant and profitable relationship, you have not placed an order with me in recent (time period). Am I responsible for something said or done that offended or displeased you? Please let me know if anything is troubling you that I can rectify. Just call on the phone so we can talk. I definitely respect your insight and good will. Cordially yours, (name) INCMTXCO (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): As an experienced tax consultant, I can probably save you a great deal of money! By doing your tax return, I often can find enough missed deductions to pay my fee and more. Below is a list of questions and answers that should convince you on using my services: l. Personalized Service. No two people are alike and no two people possess the same tax returns. 2. Reasonable Fee. The basic price of ____ (price) is for an itemized state and federal return. Business schedules, stock sales, and other complications are additional. 3. Fast, Confidential Service. There is usually no waiting time for an appointment and your returns are returned within _____ (time period). 4. Convenient. This is an individualized owned business that is opened ______ (number of months) during the year for your convenience. Wе woulд likе tп includе yoх aу onе oж ouт satisfieд Ќ customers® Pleasе placе thiу letteт witи yoхr taш paperу anд wheо Ќ yoх arе readщ tп worл oо them¬ givе uу б call. Sincerely, (name) (title) INCOMPL (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): We agree that the ____ (item) you returned shrunk in the washing machine. That ___ (item) was not washable although many ____ (item) today are. Our sales associate should have explained these instructions to you. Sometimes, however, a clerk may forget. Whether this was the case of not, ____ (name), we are sorry for the inconvenience. Please be assured that we will be very happy to replace the ____ (item) or credit your account. Sincerely, (name) (title) INJURY (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name): I am so sorry to hear about your ____ (accident, injury). I sure hope that you are on the road to a quick recovery. Since you will be confined for a few ___ (time period), I think you will enjoy this _____ (gift) on your hobby of ____ (hobby). Cordially, (name) (title) INTROSLS .op Dear ______ (name): For a long time you have been a valued customer and gave our salesman, __________, (name) a warm reception. Regretfully, we must inform you that ______ (name) suddenly died ________ (time). This is a quick note to let you know that _________ (name) will be taking over _________ (previous') territory and will be dropping in on you soon. We think very highly of _____ (name) and his knowledge of our product, _________ (name). We are sure that you will continue to enjoy the same profitable and pleasant relationship that you knew with ______ (previous name). Cordially yours, (name) JBDNWL (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name): Thanks, ____ (name), and all the other people working at ____ (name of store) for a job well done during the past year and most especially during the Christmas rush. We appreciate your interest in ____ (name of company) as well as the courtesy and cooperation you have displayed. Sincerely, (name) (title) JBRSM (your street city, state, zip) (date) (name street city, state, zip) Dear ____ Name): In answer to your advertisement for _____ (job requested), I am presently a _____ (job held now) with the responsibility for ________, ________, and _______ (some responsibilities held). I have over ____ (number of years) of varied __________ (kind of experience pertaining to job requested). My resume is enclosed. Sincerely, (name) LFINSRNC (your street city, state, zip) (date) (name street city, state, zip) Dear ___ (name): I have several questions regarding my life insurance policy No. ____ (number). They are the following: l. What is the present death benefit? 2. What is the current cash value? 3. What is the present loan against the cash value? 4. What will the death benefits be at ____ (date)? Your prompt reply will be appreciated. Sincerely, (name) LTDLVY (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): We can definitely understand your annoyance in not receiving the _______ (number and item) that you ordered. Orders requiring engraving need ____ (time span) for delivery. Our salesperson probably did not make that clear and we are sorry for that misunderstanding. Your order will be shipped ____ (day and week it will be shipped) and will arrive within ____ (time period). Please forgive the delay. We know that you will be satisfied with the final product. Sincerely, (Name) (Title) MNRNIMG (your street city, state, zip) (date) (name street city, state, zip) Dear _______ (name): Your appreciation gift regarding the result of the recent court decision was very thoughtful. However, I must decline your kind offer. As a civil court judge, I work very hard at maintaining an image of impartiality. Accepting gifts could very well taint that image. I do appreciate your kind gesture. Cordially yours, (name) (title) MSMTNG (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): There is absolutely no excuse for my not meeting with you for ___ (breakfast, lunch, dinner) ______ (time) or at least not getting word for you. The appointment was written on my calendar but somehow I thought our meeting was for next ____ (day). Please forgive me. I am eager to talk to you and will call on ____ (day) to see if we can arrange a meeting before you leave town. I will not let you down this time. Respectfully, (name) (title) NOINFRMT (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Thank you for your request to open a ____ (name of company's) charge account. We appreciate your confidence in us. Before new accounts are opened, we conduct a routine credit investigation. However, the information needed for your credit application is incomplete. Therefore, please call at the credit office on the ___ (what number floor) floor. At that time we are sure that you can provide us with the necessary information to reconsider your request. We look forward to talking to you and meeting you personally. Respectfully yours, (name) (title) NWCSTMR (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name) HAVE YOU HEARD THIS STORY?? A young man walked to a telephone booth and called a certain number and had the following conversation: Is this Mr. Jones? Yes. I'm calling about the ad in yesterday's paper for the _____ (kind of job). Is it filled yet? Yes. Is that person doing a satisfactory job? Yes. Thank you. Good-bye. The drugstore clerk was very curious and asked this young man if he had wanted to apply for the job. "No," he answered. "I have the job! I was just checking to see if I was doing it adequately." That's why we are writing to you today. We want to see if the ____ (product) that you recently purchased has been to your liking. We at ____ (company's name) pride ourselves not only on our products but also on making sure of your continued satisfaction. Sincerely, (name) (title) OPNACCT .op Dear Sir or Madam: This letter is requesting that I be allowed to open a credit account with your organization. I have been buying _______ (item) from your company for ______ (time frame) on a C.O.D. basis. Now I would like the convenience of charging these purchases with payment made within ____ (time frame - spelled out and then numerical numbers in paranthesis) from receipt of the invoice. My business has grown substantially during the last ___ (time) and I have recently added as customers (name a few new customers). I have my account with ______ (name of bank). You can speak to their _____ (officer), ______ (name) as a resource. In addition, I am listing ___ (number) of references who will vouch for my business and personal integrity: (name city, state) (name city, state) (name city, state) I am confident that the references given will prove satisfactory and I look forward to your prompt favorable reply. Yours truly, (name) ORDRCNFR .op (date) (company address city, state, zip) Dear Sir or Madam: Please send the following as soon as possible and charge to our account: (item) (item) (item) Thank you for your promptness. Cordially, (name) ORDRCONF .op (date) (name address city, state, zip) Dear Sir or Madam: Please send the following items as soon as possible and charge to our, my account: item item item Respectfully yours, (name) PERSCRDT (your street city, state, zip) (date) (name streeet city, state, zip) Dear ____ (name): Thank you for your recent request of a _____ (name of company's) charge account. We appreciate your interest. We routinely conduct a credit investigation before new accounts are opened. The information you supplied us to support your credit application is incomplete. Therefore, when it is convenient, please call the Credit Office. We are sure that you can provide us the needed information to reconsider your request. We look forward to talking to you and meeting with you personally. Sincerely yours, (name) (title) PERSCRE (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): I am sure that you have heard about Individual Financing. This is our service that has been invented for individuals with an above average income and credit standing. I just thought that you might be interested in hearing a little more about it. With Individual Financing, you have independent control in handing your own long-term credit needs. And if your annual net income is $____ (amount) or better and you qualify in other respects, you will be given a credit line between $______ (amount) and $_____ (amount). Then you can use it for family, personal, or household purchases just by writing a special check of $____ (amount) or more. Individual Financing can give you the flexibility you want through the following benefits: l. No charge until you use it. 2. You have the option of paying more than the minimum payment which would reduce the amount of future financial charges. 3. No collateral is required. 4. No prepayment penalties. 5. No bank visits needed each time you need a loan. 6. Credit life insurance of up to ______ (amount) is available. Please take the time to complete and sign the enclosed application and financial statement. This information will be handled in confidence. You are under no obligation. As soon as we receive your application, either a loan officer or I will call you. Respectfully yours, (name) (title) Enclosure PMPTPMNT (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): In my work, I rarely come across accounts that are in good standing. Therefore, I am writing you personally to let you know that ____ (name of company) appreciates your promptness in paying your account. You make my job easier and more enjoyable. If you ever have a problem with shopping at our store, please do not hesitate to call me. I will be most happy to see that everything possible is done to make your association with ____ (company's name) continue to be mutually agreeable. Thank you again for your consistent punctuality and reliability. Cordially yours, (name) (title) POSUNSTE (your street city, state, zip) (name street city, state, zip) Dear ____ (Name): Your interest in ___ (name of company) is genuinely appreciated. I read your resume with interest. However, after evaluating the resume with our personnel and marketing departments, I regret that we do not have a position open at this time that fits your abilities. We thank you for your interest in ____ (name of company) and I know that you will find a position soon. Respectfully yours, (name) (title) PRCRDIT (your street city, state, zip) (date) (name state city, state, zip) Dear ____ (name): Thank you for sending us your order of _____, l9__ (date) for ____ (company's) _____ (product). As you may recall, we had a great deal of difficulty collecting payment for your last purchase. As a matter of fact, your account had to be turned over to _____ (name of collection agency). Of course, we know that times and conditions change and, therefore, we should not be concerned. However, we would appreciate your sending us a few current credit references and a recent statement of your financial condition. If you are in a hurry for the ____ (product), please send us a check for ____ (amount of money). We will then promptly deliver your ____ (product). Thank you again for considering us and we look forward to hearing from you soon. Cordially yours, (name) (title) PRCRDT .op Dear Sir or Madam: We regret that we cannot vouch for the reliability of ____ (company). Our experience dealing with this firm has been unsatisfactory. During the past ___ (time period) that we have been having a business relationship with ______ (company), they have repeatedly failed to meet their financial obligations. In fact, right now they owe us ________ (amount) for purchases made over a period of _________ (time). We know that this information will remain in confidence and we hope that it will be helpful to you. Sincerely yours, (name) PRPY (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name): To tell you the truth, many of our customers prefer to make their purchases by cash. This alleviates the anxiety of having to make late payment charges. I would like to recommend this method to you because, as much as I have tried, I cannot find a way to add you to our list of credit customers. Our gathered information indicates that your payments this year have been getting more and more behind. Of course, this may be a result of your having a particularly bad year. But, we ethically cannot add to your outstanding debts. We, of course, hope your condition improves. We do appreciate your considering us as a supplier and would be pleased to do business with you on a cash-with-your- order-basis. Our service and products continue to be outstanding! Sincerely, (name) (title) PRQUOTE (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): We are currently developing a program of vendor sources. Therefore, we would appreciate a quote from you on the items listed below: (item) (item) (item) Please return your quote in the prepaid envelope that is enclosed for your convenience. Sincerely, (name) (title) Enclosure PRSNLCRD (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Thank you for your interest in ---- (name of company) and your request for a credit line. Unfortunately, we are unable to grant you the open credit you requested. This was decided based on the information you gave us as well as from our normal sources. However, if you can supply us with additional references and current financial statements, we will be most pleased to reconsider our decision. In the meantime, we will welcome any orders made by a cash payment. Sincerely yours, (name) (title) QUESTNNR SAMPLE CREDIT QUESTIONNAIRE Creditability and Reputation_________________________________ How long have you worked with him?___________________________ Highest credit on: Charge account___________________________ Highest credit on: Installment credit_______________________ Present amount owed: Due now________________________________ Present amount owed: Past due_______________________________ Meeting obligations promptly?________________________________ Present Address______________________________________________ Remarks______________________________________________________ Signed________________________ Date________________________ Length of time known?______________________ Age______________ Single or married__________________________ Character________________ Community Reputation_______________ Occcupation______________ Employer's Name____________________ Employment steady?_______ Monthly Income (estimate)$_________ Amount owed you: Due now$_______________ Past due$__________ Meeting obligations promptly?________________________________ Present Address______________________________________________ Remarks______________________________________________________ Signed_______________________ Date________________________ RECMMD .op Dear Sir or Madam: The ____ (firm, company, association) mentioned in your letter of ____ , l9__, (date) has had very few dealings with us. This is a reliable and reputable firm as far as we know but we cannot ethically vouch for their credit standing since this firm is not well known to us. We are sorry that we are not able to be more helpful. Sincerely, (name) REFPR .op I wish I could but I cannot! When _____ (firm's name) set up the ____ (year) price schedule in the ____ (season), we tried to keep the prices on each item as low as possible. We also set up a discount based on the quantitщ purchases® Wе explaineд to our customers that these pricing schedules were based equitably on maximum value. So you can see, if we charged your shipment less, we would have to charge someone else's shipment more. And that would be unfair to our other customers! I know that you will understand our one-price policy. This is, obviously, the only fair way that we can operate. It is a policy that assures all our customers the maximum value for every dollar that they spend. Sincerely, (name) REFRNCE (your street city, state, zip) (date) (name street city, state, zip) Dear Sir or Madam: The _______ (name of company) has been one of our customers for the past _____ (time period). During that time, they have promptly made their payments. They discount bills within ____ (time period). Their purchases average __________ (amount) during the height of the season. The president of the company, ____ (name of president) has a fine reputation in this area. Therefore, we are most pleased to provide a reference for him. Sincerely, (name) (title) REFUND .op Dear ____ (name): We are in receipt of your letter regarding the merchandise purchased _____ (time) and then returned. You noted in your letter that one of our store associates had made a mistake and you received the incorrect package. As you can imagine, we deal in a high volume of sales. Therefore, occasional errors such as the one you experienced do occur. However, we are proud of the fact that these errors are few and far between in number. We are enclosing a check for the full amount of your purchase. Your patronage is highly valued. Please drop in again and let us see that your next purchase is handled correctly. Sincerely, (name) RESCHDLO (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): On _____, l9__ (date) we sent you our purchase order number ____ (number) for ____ (number and item). You confirmed the requested delivery date of _____ (delivery date). Due to forecasted changes in the ____ (whatever the reason for requesting the change), the ____ (item) will be available ____ (time period) earlier. We will need ____ (number) boxed before ____ (date) and the balance completed by ____ (date). Could you reschedule your production line to work in at least ____ (amount) to meet the earlier delivery date? I realize that your production schedules are full at this time of the year but a profitable ____ (time of year i.e. harvest) is dependent upon boxing the ___ (item) as soon as they are ripe. We certainly appreciate your help. We do not want to split the order with another supplier. Please let me know immediately if you can handle this for us. Best regards, (name) (title) RESIGN (your street city, state, zip) (name street city, state, zip) Dear ____ (name): I have just been offered a position that includes a wider range of responsibilities and that will lead into a supervisory position. Therefore, I will be leaving ______ (name of company) as of ________, l9____ (date). Meantime, I will place my efforts into training a replacement. Respectfully, (name) (title) RETRMNT (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (Name): Congratulations and best wishes for your retirement _____ (time period). We commend you for your ____ (number of years) of productive service. Many of your ideas have been instituted within our company. We will surely miss you but know that you will enjoy your leisure. Come see us often; we look at you as part of our family! Respectfully, (name) (title) RJCTREF .op Dear _____ (name): I find it rather difficult to answer your letter about _____ (name). I like him personally but in fairness I cannot recommend him to you. Without a doubt ________ (name) is a talented young man. He was (position held) with us for ____ (period of time) and he certainly knows his business and can do a fine job when he wants to. But that's where his difficulty arrives - he does not always want to. Instead, he starts to drink and then he becomes very undependable. He will literally walk out of the job for a period of ____ (time period) and let somebody else take over. In fact, that is why he is no longer employed with us. These facts really distress me because ____ (name of person) is very talented and has great ability. In fact, he would probably be one of the best _____ (name of position) if he did not drink. Perhaps if you discussed the situation with him and told him that he would be fired if he drank, that might make a difference. I think this would be a worthwhile approach because he has so much to offer. If I can answer any other questions, please do not hesitate to contact me. Respectfully, (name) RSMJOB (your street city, state, zip) Dear ____ (name): This letter is in response to your advertisement in the ____ (name of place advertisement found) on ______, l9__ (date) for a _____ (job requested). I have _____ (years) experience in the ______ (field). I am ready for long hours and travel required to be an effective _____ (job requested). My resume is attached for your resource. Sincerely, (name) SECYRCM (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name): ______ (name of person) is highly recommended as a highly qualified secretary. She worked for me for _____ (time period). During that time, she proved to be efficient, well organized and tactful with all those people she had to deal with. I do not hesitate for a moment to recommend her. Sincerely yours, (name) (title) SERVCHRG (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): There has been a rapid rise in labor and operating costs. Because of these facts, ____ (name of compay) reluctantly has decided to increase service charges on ____________, ___ (date). These service charge increases will vary depending on the service your company uses. We appreciate your patronage and look forward to continuing our business relationship. If you have any questions, please call us at _________ (phone number). Most sincerely, (name) (title) SHRTEPMT (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Thanks so much for your recent charge account application at ____ (name of company). Unfortunately, after much consideration we find that the information furnished by you does not meet our credit requirements. Perhaps we can consider your application request when your circumstances change. Our decision is based on the following: Length of employment No credit file Meantime, please feel free to take advantage of our layaway service. And, of course, our quality selections are available for cash. Sincerely, (name) (title) SLS .op Dear ____ (name): We were so pleased to receive in today's mail your inquiry about our _________ equipment. This is definitely an indication of an intelligent and sensible approach to your entry into the dental profession. You will be the one to use the equipment; therefore, it is up to you to examine and judge each piece on its own merit before making a valid decision. Our enclosed catalog tells the background information about _____ equipment. We hope that it will prove helpful and worthwhile. Thank you so much for your letter and consideration. We feel that our _____ equipment will meet your needs and more! Respectfully, (name) SLSGRMTN (your street city, state, zip) (date) (name street city, state, zip) Dear _____ (name): We are sorry that you wish to end our sales agreement that has been in effect for ____ (time period). We do understand your position. Even though you did not state it in the letter, I assume that you wish to terminate as of ________, __ (date) without the ____ (number of days) day cancellation mentioned in the contract. I have enjoyed working with you, ____ (name of person), and I know that our paths will cross again in the future. Sincerely, (name) (title) SLSLLPRD (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Thank you so much for writing us about the ____ (product) you purchased on ____, l9__ (date) that you wish to return for credit. However, these are the ___ (product) you ordered and, in fact, paid for them early and took our ____ (number) percent cash discount. As I understand it, you would like to return this ____ (product) because they have proved to be a slow seller. We cannot accept this proposal because we discontinued this line ____ (time). Most of our dealers found them to be good sellers during the ___ (season) promotion that we sponsored. We are sending you additional promotional ideas and materials that have been successful with other dealers. Our salesman, _____, (name of salesman), will also be calling on you ____ (time period) with additional suggestions. Sincere regards, (name) (title) SLSVLM (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): Congratulations for doing such a fine sale effort. We at ____ (name of company) now have an annual sales volume of ____ (amount). We know that your efforts in securing the ____ (name) account has definitely helped us continue our success. With best regards, (name) (title) STATEMNT (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): The error in your ____ (month) showing a change of ____ (price) for a shipment of ____ (item) was due to a billing error. We are sorry for the inconvenience. A credit memo to cancel the billing is enclosed. Sincerely, (name) (title) Enclosure STMTER (your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): We are enclosing a corrected statement of your account. We are sorry about the error and hope that it has not caused you too much inconvenience. Please accept our apologies. We appreciate your giving us the opportunity to be of service to you. Sincerely, (name) (title) THNKYOU (your street city, state, zip) (name street city, state, zip) Dear Sir or Madam: Thank you for your order for _____ (item) that was advertised in the ____ (newspaper) on __________, l9___ (date). Unfortunately, we are not set up for C.O.D. orders. Therefore, please send us a check or a money order. The price of the ____ (number and item) is ___ (price). Meanwhile, we are holding your order aside with instructions to rush shipment as soon as we receive your payment. Truly yours, (name) (title) UNSATCRD (your street city, state, zip) (date) (name street city, state, zip) Dear Sir or Madam: With much regret, we cannot give you a satisfactory reference for the ______ (name of company). During the ____ (number of years) that we have been conducting business with this company, our experience has been very unsuitable. Our normal credit terms are ___ (number of days) net. But their account has been from ____ (number of days) to ____ (number of days) in arrears during much of the time that we have had a business relationship. Their present balance of ________ (amount) includes purchases made as long ago as ________ (time period). Of course, this information has been shared to you in confidence and we hope that it will prove helpful to you. Yours sincerely, (name) (title) |